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Frequently Asked Questions
We’re here to answer all your queries! Explore the FAQs below to learn more about shopping with Klephant.
General FAQs
Below are some common questions about klephant
Q: What is Klephant all about?
A: Klephant is a premium kids’ comfortwear brand offering high-quality clothing and accessories for kids and families. From soft nightwear to cozy dohars and matching Daughter & Mom collections, we create products that prioritize comfort, quality, and style.
Q: Are Klephant products safe for sensitive skin?
A: Yes, all our products are crafted with skin-friendly fabrics and non-toxic dyes, ensuring they are gentle and safe for children’s delicate skin.
Q: Do you offer customization?
A: Currently, we do not offer custom designs or sizes, but our collections are thoughtfully crafted to provide a comfortable fit for all children.
Orders
Below are some common questions about orders
Q: How can I place an order on Klephant?
A: Browse our collections, add your favorite items to the cart, and proceed to checkout. We accept secure online payments to ensure a seamless shopping experience.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placing them. Please contact our support team immediately for assistance.
Q: How will I know if my order is confirmed?
A: Once you place an order, you’ll receive a confirmation email with your order details.
Shipping
Below are some common questions about shipping orders
Q: Where do you ship to?
A: We deliver across India. Stay tuned for updates on international shipping!
Q: What are the shipping charges?
A: Shipping is free for orders above ₹999. For orders below ₹999, a standard shipping fee of ₹50 applies.
Q: How long does delivery take?
A: Orders are typically delivered within 5–7 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking link to monitor your delivery status.
Returns & Exchanges
Below are some common questions about returns & exchanges
Q: What is your return policy?
A: We accept returns or exchanges within 7 days of delivery, provided the product is unused, unwashed, and in its original packaging.
Q: How can I initiate a return or exchange?
A: To start a return or exchange, please contact our support team with your order number and reason for the request.
Q: Are there any products that cannot be returned?
A: For hygiene reasons, certain items like dohars and accessories cannot be returned unless they are defective or damaged.
Q: Will I get a refund for returned items?
A: Refunds will be processed to your original payment method within 7–10 business days after we receive the returned product.
Bulk Orders & Special Requests
Below are some common questions about bulk orders
Q: Do you take bulk orders?
A: Yes, we accept bulk orders for events, gifting, or retail. Contact us directly at [contact@klephant.com] for details on customization and special pricing.
Q: Can I place an order for kids’ birthday return gifts?
A: Absolutely! We offer special orders for kids' birthday return gifts. Choose from our adorable and high-quality comfortwear to make the perfect return gift. Reach out to us for more details.
Cash on Delivery (COD)
Below are some common questions about cash on delivery orders
Q: Do you offer COD (Cash on Delivery)?
A: Yes, we provide the convenience of Cash on Delivery for orders across India. A small additional fee may apply for COD services, which will be displayed at checkout.
Q: Is COD available for all products?
A: COD is available for most of our products. However, certain high-value or customized orders may require prepayment.
Product Care
Below are some common questions about our product care
Q: How do I take care of Klephant products?
A: Wash all Klephant products in cold water with mild detergent. Avoid bleach or harsh chemicals. For best results, air dry them to maintain their softness and durability.
Q: Are your dohars machine washable?
A: Yes, our dohars are machine washable on a gentle cycle. However, we recommend air drying to retain their quality.
Customer Support
Below are some common questions about our customer supports
Q: How can I contact Klephant for help?
A: You can reach us via email at [support@klephant.com] or through our contact form on the website.
Q: What are your customer support hours?
A: Our support team is available Monday to Saturday, 10 AM to 6 PM IST.
